Dell is off these days… Resurgent HP (basically HP – Carly :)) and Chinese future-is-me Lenovo are giving Dell a hard time in Sales. PC prices are at all time lows. Apple’s Intel based Macs could be huge threat.

Internally Dell Tech Support is not what it was. Recently there was big dicussion on how to take support back to its “pristine” condition (quoting Mr Dell himself) inside Dell. The agreed solution wasn’t creative or anything. Its the same old idea of throw more mony and people at the problem. Support continues to be Dell’s biggest problem – How to provide quality support for a computer that costs $299.

Dell coughed up big bucks for Alienware for many reasons . One of them was to shake of its dowdy business image. Dell initally tried to tried to be “different” organically with XPS. XPS chasis is really a colored version Dell’s Precision Workstation and was nothing to write home about. Everyone inside and outside were in agreement – Dell was the in danger of becoming Philips of the computer Industry. Its around this time Dell really gave some thought about thier designs. The changes have been evident.

There was portable desktop concept

Portable Desktop

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and now this

Dell

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